Doing technical support...

About ten days ago, my internet ceased working the way it was supposed to. But only under specific conditions. I spent a week tearing my hair out, eliminating one possibility after another of what was wrong.

The problem manifested itself in a very specific way: I had full speed internet, and could even do intensive tasks like video conferencing. But, when I attempted to upload a file, over a few megs, my internet would not be able to do anything else. This can be a problem on here, because while a file is uploading, it will load the map selection screen. Or, in my case, it would not. This would cause problems where the observation went through but didn't have a location. Or sometimes it would go through but tell me it hadn't.

Trying to isolate the problem, I got out my Windows laptop, seeing if it had the same problem (wanted to isolate OS versus connection problems), and, since this Windows laptop had a busted keyboard, I had to use it with a plugged in USB keyboard. Anyway, while doing so, and just to check, I uploaded the first file available: a photo of a cultivated Plane tree back in Santiago. The upload had the same problems, thus confirming it was a line problem. And after some time, my ISP told me they would send me a new router.

Anyway. If you have read this far, my point is that when viewing someone's observations, remember that some of them might have been uploaded during technical stress. These observations are not always transparent, not always what we are looking for. Sometimes observations are filtered through whatever camera and computer programs the person is dealing with. Bad location and time data are things that happen, and they are not always the user's error.

הועלה ב-ינואר 30, 2021 01:06 לפנה"צ על ידי mnharris